Terms of Service
These Terms govern your use of the Reefer Tech Pro website and web application (the "Service"), operated by Reefer Tech Pro ("we", "us", "our"). By creating an account or using the Service you agree to them.
1. The Service
Reefer Tech Pro provides diagnostic tools for Carrier, Thermo King and Schmitz Cargobull transport-refrigeration equipment. It includes alarm-code lookups, wiring diagrams, an AI assistant that answers from service-manual content, decoding of unit downloads, live readings over Bluetooth, unit service history, QR-based driver alarm reports and QR-based technician service logging. It runs in a web browser.
2. Accounts, fleets and seats
Accounts belong to a fleet — the subscribing business. The fleet administrator controls who has access and what role each person holds. You must give accurate information, keep your credentials secure, and tell us promptly about unauthorised use. Logins are for your team and must not be shared publicly or resold.
3. People who use the Service without an account
A unit may carry QR stickers that let people submit information without registering:
- Drivers can report an alarm on a unit they are hauling.
- Visiting technicians, including those employed by other companies, can log work they carried out.
These people are not parties to these Terms and are not our users. They submit information to the fleet that owns the unit. The fleet is responsible for how it displays QR stickers, for telling its drivers and contractors what the stickers do, and for reviewing what is submitted.
Technician entries arrive as pending and are not added to a unit's history until the fleet confirms them. We do not verify the identity of anyone who scans a QR code, or the accuracy of what they submit. A confirmed entry represents the fleet's decision to accept it, not our endorsement of it.
Anyone who submits information may ask us to remove it — see the Privacy Policy.
4. Your data
You keep ownership of everything your fleet puts into the Service: unit records, imported fleet lists, uploaded documents, downloads, readings, driver reports and service log entries. You grant us a licence to host and process that content only to operate the Service for you, including sending relevant parts to our AI provider to generate answers.
When you import a fleet list or upload documents, you confirm you have the right to do so. Documents uploaded to a company archive are private to your fleet and are not shared with other customers.
We may use aggregated, de-identified information — which cannot identify you, your fleet or your customers — to improve the Service.
5. Acceptable use
- Do not use the Service unlawfully or to infringe anyone's rights.
- Do not attempt to disrupt or overload it, or to access another fleet's data.
- Do not scrape, resell or redistribute the Service or its content without our written permission.
- Do not upload material you have no right to upload, or malicious files.
- Do not enter personal, confidential or sensitive information into the AI assistant.
6. Diagnostic disclaimer — important
The Service is a reference aid only. Its content and AI-generated answers assist qualified technicians and are not a substitute for manufacturer service manuals, proper training, or established safety procedures. Always follow the manufacturer's official procedures and all applicable safety, lock-out/tag-out and electrical-isolation practices. Verify any reading, specification, wiring detail or procedure against official documentation before acting on it. You are solely responsible for any diagnosis, repair or work carried out.
7. Accuracy of decoded and live data
Downloads, decoded fault data and live Bluetooth readings are produced by our own interpretation of manufacturer file formats and equipment interfaces. These are not official manufacturer interfaces and we are not affiliated with, authorised by or endorsed by Carrier, Thermo King or Schmitz Cargobull. Some values are derived from reverse engineering and, where a reading has not been confirmed against a manufacturer tool, the Service indicates this. Treat any value as indicative until you have verified it against the equipment or the manufacturer's own software. Do not rely on it alone for cargo-integrity, compliance or warranty decisions.
8. AI-generated content
AI answers are generated automatically, can be incomplete or wrong, and may produce different answers to the same question. They are suggestions for a qualified technician to evaluate — not instructions, and not professional advice. Check anything material against the manufacturer's documentation.
9. Trials, plans and billing
We offer a free tier, time-limited trials, and paid plans with a set number of seats. Paid subscriptions are processed by Stripe; card details go directly to Stripe and we never see or store them. Fees are exclusive of GST unless stated.
Paid plans renew automatically. When you subscribe, your payment method is charged at the start of each billing period and continues to be charged each period until you cancel. You are not asked to confirm each renewal.
- Cancelling. You can cancel at any time by emailing jaco@reefertechpro.com. Cancellation takes effect at the end of the period you have already paid for — you keep access until then, and you are not charged again.
- Refunds. We do not refund part-used periods, except where the Consumer Guarantees Act or other law requires it.
- Trials. A trial reverts to the free tier when it ends unless you have arranged a paid plan. A trial does not convert into a paid subscription on its own.
- Price changes. We may change pricing, but we will tell you by email at least 30 days before a change takes effect for you. A change never applies to a period you have already paid for, and you can cancel before it takes effect.
- Failed payments. If a renewal payment fails we may suspend access until it is resolved. Your fleet's data is retained during a suspension.
10. Availability
We aim to keep the Service available but do not guarantee uninterrupted access. It may be unavailable for maintenance, updates or reasons outside our control. Features may change, and we may withdraw a feature that is no longer viable.
11. Intellectual property
The Service, its design and its software are owned by Reefer Tech Pro. Service-manual excerpts, diagrams and product names remain the property of their owners; "Carrier", "Thermo King" and "Schmitz Cargobull" are trademarks of their respective owners. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your own diagnostic work.
12. Limitation of liability
The Service is provided "as is" and "as available", without warranties of any kind. To the maximum extent permitted by law we are not liable for any loss, damage, cost or injury arising from your use of, or reliance on, the Service — including any repair outcome, equipment damage, cargo loss, downtime or lost revenue. Where liability cannot be excluded, our total liability is limited to the fees you paid us in the 12 months before the claim.
13. Consumer law
Nothing in these Terms limits rights that cannot be excluded under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where you acquire the Service for business purposes, you agree that the Consumer Guarantees Act does not apply, to the extent the law permits that agreement.
14. Suspension and termination
We may suspend or terminate access if these Terms are breached or to protect the Service. You may stop using the Service and request account deletion at any time. On termination we will, on request, delete your fleet's data; some records may persist in backups for a limited period before being overwritten.
15. Governing law
These Terms are governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction. The Service is offered to users in New Zealand, Australia and the United States.
16. Changes
We may update these Terms. Continued use after an update means you accept the revised version. We will notify account holders by email of material changes.
17. Contact
Questions: jaco@reefertechpro.com.